Privacy policy
Data protection
The General Data Protection Regulation (GDPR), which entered into force on 25 May 2018, harmonises European law on personal data, creating new obligations for companies with regard to the collection, use and storage of this data.
The Pierre Fabre Group attaches great importance to the protection of the personal data it collects and has put in place the necessary measures to ensure that your data is processed according to the standards required by the GDPR.
Please read our Privacy Policy and Cookie Policy below.
We thank you for your trust and hope to continue our exchanges with you.
Privacy policy and cookie policy
Thank you for visiting our website. The protection and security of the personal data of our customers and users is a key concern for the Pierre Fabre Group. This Privacy Policy explains what data is collected when you visit and use Our Website and how it is processed.
You can consult the information you are looking for below.
Abous us
The Patient Centricity department of Pierre Fabre Dermo-Cosmetics and Personal Care is dedicated to consumer and patient relations. Its vocation is to study the expectations, needs and practices of consumers and patients in order to better understand them, get to know them better and better understand them in order to adjust the responses. The department Patient Centricity works in collaboration with patients and the associations that represent them to co-develop services and products that best meet these needs and expectations.
This Website is operated by Pierre Fabre SA (hereinafter "Pierre Fabre" or "We") which is the data controller of the personal data that may be collected from you on the Website for the purposes described below.
We invite you to read this Privacy Policy carefully to find out the terms and conditions of processing your personal data when you visit our Website. Please note that it can be updated at any time by Pierre Fabre. The date of the most recent update will appear on this page. We invite you to consult it regularly.
What data do we collect?
The following data is collected automatically from your browser: Domain name; IP address; date of connection, time and duration of your visit; browser type, operating system and pages viewed.
We do not use this automatically collected data to try to identify you, nor do we correlate it with the Personal Data detailed above that you provide to us.
Why we process your Personal Data
Below is an overview of the purposes for which we process your Personal Data and the reasons why we need to process it.
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Processing purposes |
Legal basis for processing your Personal Data |
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Offer an immersive experience to users via our augmented reality filter to put themselves in the shoes of a person with vitiligo or eczema and ask for the emotion felt |
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Communication and transfer of personel data
As we are part of the Pierre Fabre global group, every now and again we may be required to communicate your Personal Data within the Pierre Fabre Group for the purposes set out above.
We may also engage third-party service providers (who will act in accordance with our instructions) to help us provide you with information and services to run and manage our business or to manage and improve our Website. In such case, these third parties may need to access your Personal Data.
If your Personal Data is transferred outside of the EEA (European Economic Area) to other Pierre Fabre group companies or service providers, we will take steps to ensure that your Personal Data enjoys the same level of protection as if it had remained within the EEA, including by entering into data transfer contracts, based on the Standard Contractual Clauses approved by the European Commission as updated or revised.
We may also disclose your Personal Data to third parties in connection with any actual or potential sale of our company or any assets owned by us or affiliated companies, in which case the Personal Data we hold about our users may be included within the assets transferred.
We will also respond to requests for information if we are required to do so by law or if such disclosure is necessary to protect our rights and/or to comply with any legal process, court order, request from a regulator or other judicial proceedings against us.
Retention of your personal data
We only keep your Personal Data for as long as is strictly necessary to manage the relationship with you.
IP addresses collected for security purposes will not be retained for more than 10 days.
Finally, the logs that are collected using cookies and other trackers used on our Website will be kept, provided that you consent, for a period that cannot exceed thirteen (13) months, in accordance with applicable laws and regulations. For more details, please refer to the "Cookies" section below.
Once your Personal Data is no longer necessary for the purposes or for archiving to meet our legal obligations or for the limitation period, we ensure that it is either completely deleted or anonymised.
External links
The Website may contain links to third-party websites. As Pierre Fabre does not exercise control over them, it is not responsible for their data protection practices. We therefore encourage you to check the data protection policies of these third-party websites. This policy applies only to Personal Data collected by our Websites or in the course of our business.
Your rights
In accordance with applicable law, you have the following rights in relation to your Personal Data. You may:
• Obtain a copy of your Personal Data as well as information on how the Personal Data is processed and on its legal basis;
• Rectify erroneous Personal Data (including the right to complete incomplete Personal Data);
• Delete your Personal Data when it is no longer necessary to achieve the purposes for which it has been collected or processed;
• Restrict the processing of your Personal Data when:
o The accuracy of the Personal Data is disputed;
o The processing is unlawful, but you object to the erasure of your Personal Data;
o We no longer need your Personal Data, but it is still necessary for the establishment, exercise or defence of a legal right;
• Request the portability of your Personal Data in a format readable by a machine for a third party (or for you) if our processing is based on your consent, or on the execution of a contract that had been entered into with you;
• Object at any time to any telephone prospecting by registering free of charge on the Website: www.bloctel.gouv.fr (for France)
• Withdraw your consent to the processing of your Personal Data (if such processing is based on your consent) without prejudice to the lawfulness of the processing based on consent carried out before the withdrawal thereof;
• Obtain or consult a copy of the appropriate measures taken to transfer your Personal Data to a third country or to an international organisation.
• Give general or specific instructions on how to process and use your Personal Data after your death.
In addition to the aforementioned rights, you have the right to object to any processing of your Personal Data justified by Pierre Fabre's legitimate interest, including profiling (contrary to justification of processing by your consent or to execute a contract with you). You also have the right to lodge a complaint with your local supervisory authority in charge of data protection, CNIL, 3 Place de Fontenoy, 75007 Paris, France. To exercise these rights, please contact one of the email addresses below depending on your country of residence:
If your country of residence is not mentioned in the list below, we invite you to contact: dpofr@pierre-fabre.com.
Please note that we may ask you for proof of identity, and we reserve the right to charge fees as permitted by law, for example, if your request is manifestly unfounded or excessive. We will endeavour to respond to your request within the applicable timeframe.
Privacy policy update (June 2023)
We may amend this Privacy Policy at any time to reflect changes in the law and/or our personal data protection practices.